Responsibilities
- Respond to user service call within SLA period (15 mins.) and give status immdiately
- Perform daily monitoring tasks in IPLC/Internet Link, Servers, CCTV, Door Access, and Email.
- Perform daily back up tasks on the servers assigned to tech support team
- Comply with standard operation procedures and policies set and agreed upon with IT head
- Render technical support in proper manner and provide feedback for uncompleted tasks to user
- Maintains HTTP, FTP, DNS, email services and TCP/IP based protocols.
- Mantains data backup and disaster recovery procedures
- Helps maintain the security of the network by ensuring updated security patches and upgrades
- Maintains internet content filtering
- Manages user accounts and establish security rights
- Facilitate direct installation, maintenance, configuration, and integrity of operating system software;
- Ensures that all critical information is properly saved and recovering procedures are in place
- Assess hardware upgrade requirements of the users and submit recommendation
- Perform configuration, installation and administration of IP phones
- Administer critical services and network equipments such as routers, switches, and other networking devices
- Coordinates with other IT team for problem isolation and resolution
- Perfoms related duties as assigned by IT head
Requirements
- At least 1 year experience in hardware/software installation and maintenance
- Experienced in troubleshooting computer hardware components and peripherals
- Knowledgeable in the installation, troubleshooting and maintenance of the following operating systems:XP, Windows 2003 server
- Must be familiar in HTTP, FTP, DNS, email services and TCP/IP based protocols
- Must have experience in managing user account through Active Directory
- Knowledgeable in LAN switches and other network devices
- Experienced in installation and implementation of a LAN/WAN system.
Sir, type mo lang ung IT Technical Support Engineer sa mga job finding websites, dame ka makikita information
Sample lang yan.. at least me idea ka..
